If you need any help shopping, please get in touch with us.
The contact number is +(1)(423) 328-4062. You can also fill out the "Contact Us" form, and we will reply to you within 24 hours.
What should I do if the color of the sofa does not match the picture on the website?
Due to the chromatic aberration of the monitor, the color may be deviated. If you have special requirements for the color, you can contact our customer service for a physical color card.
Is it difficult to install the bookcase? Is there any installation guide?
All of our furniture comes with a detailed installation guide. If you encounter problems during installation, you can always contact our customer service, and we will provide a professional installation guide.
There are scratches on the surface of the tables and chairs, what should I do?
If the scratches are caused during transportation, we will be responsible for replacement. If it is the normal wear and tear produced during use, we suggest using a special furniture restoration solution to repair it.
What is the maintenance method for furniture?
Each piece of our furniture comes with a maintenance manual that you can follow for daily care. You can contact our customer service for consultation if you have more questions.
How to ensure the comfort of the sofa?
Our sofas are ergonomically designed while using high-resilience foam padding to ensure comfort.
How do I track my order?
You can contact our customer service for information about your order after it has shipped.
How do I know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. For example, if you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. It would be best if you also verified that the URL for the page you are on includes "HTTPS" at the beginning. Most browsers offer additional security alerts as well.
